4. Warranty periods
4.1 Domestic / Residential applications
Product Category |
Parts |
Labour |
Tapware |
15 Years |
5 Years |
Cartridges & Thermostatic mixers |
10 Years |
5 Years |
Showers |
15 Years |
5 Years |
Shower hoses |
5 Years |
NIL |
Kitchen mixer hoses |
5 Years |
2 Years |
Hand showers |
5 Years |
NIL |
iBox Universal |
20 Years |
5 Years |
Accessories |
5 Years |
2 Years |
Electronic taps & mixers |
5 Years |
2 Years |
All surfaces - electroplate, PVD, lacqured |
5 Years |
2 Years |
Spare parts |
2 Years |
2 Years |
4.2 Commercial applicationsA commercial premises is deemed to be any business, motel, hotel, airport, hospital or place that is not by its nature a domestic residential building
.
Product Category |
Parts |
Labour |
Tapware |
5 Years |
2 Years |
Cartridges & Thermostatic mixers |
5 Years |
2 Years |
Showers |
5 Years |
2 Years |
Shower hoses |
5 Years |
NIL |
Kitchen mixer hoses |
5 Years |
2 Years |
Hand showers |
5 Years |
NIL |
iBox Universal |
20 Years |
5 Years |
Accessories |
3 Years |
2 Years |
Electronic taps & mixers |
5 Years |
2 Years |
All surfaces - electroplate, PVD, lacqured |
5 Years |
2 Years |
Spare parts |
2 Years |
2 Years |
4.3 Exclusions from the warranty include
- Jumper Valves
- O-rings and washers
- Aerator Inserts
- Normal wear & tear
4.4. In regards to ceramic cartridges, the warranty is void should the cartridge be faulty as a result of the following in the water supply:
- Copper and plastic tube pieces
- Dirt, sand or grit
- Plumbing tape
5. Authorized service agent
5.1 Hansgrohe warranty service can only be conducted by our authorized service agent or authorized Dealer.
5.2 Warranty Services is conducted only during normal business hours on business days. Hansgrohe or its agents / dealers is not bound by any obligation to carry out service / replacement in specified time period,while every effort will be made to carry out service / replacement at the earliest possibility.
5.3 In the event that the product may be required for offsite inspection. Hansgrohe, its service agent or dealer is not be liable to provide any alternative product for temporary use in such case and shall not be liable for any cost or consequences incurred by the customer due to offsite inspection.
5.4 When a product is found to be defective, Hansgrohe or its agent may decide to:
- replace it with the same model
- replace it with a model of similar value, in case if same model is discontinued or not available
6.0 How to make a warranty claim?
Should any of our Products not perform to the warranty terms provided herein, please contact:
In Australia:Tel: 1800 001 901
Email:
hansgrohe@t2services.com.auIn New Zealand and Fiji:Contact the Authorised Dealer where you purchased the product from.
Warranty related labour, if required, is provided by the authorized dealer from whom the purchase was made.
Hansgrohe reserves the right to determine any issue or uncertainty in connection with the warranty.
7.0 Product care and cleaning
7.1 Always test your cleaning solution on an inconspicuous area on the product before applying to entire surface.
7.2 Do not allow harsh cleaners to sit or soak on the product
7.3 Wipe surfaces clean and rinse completely with water immediately after applying cleaners
7.4 Clean the fitting with just a mild detergent (such as dish-washing soap ) and a damp cloth, then simply rinse off and wipe dry; you can prevent lime scale by drying the fitting after each use
We strictly do not advise the use of solvents or acidic cleaners, lime scale removers, household vinegar and cleaning agents containing acetic acid - they will attack the surface and leave your fitting looking dull and scratched.
7.5 Use a soft, dampened sponge or cloth to clean, never use abrasive material like a bristle brush or scouring pad
7.6 Wherever gold or platinum metal is used on products, use only warm water to clean and then dry the surface with a soft cloth
7.7 Never use cleaners containing abrasive cleansers, ammonia, bleach, acids, waxes alcohol, solvents or other products not recommended for chrome