This page contains helpful tips and answers to frequently asked questions about repairs and fitting spare parts. Select the question that you need below to view the answer.
Unfortunately, it is not possible to send in your product for repair.
Information about spare parts and technical publications such as dimensional drawings, installation manuals or service instructions can be found on the relevant product page on our brand website www.hansgrohe.com.au.
Are you a bathroom expert requiring in-depth information on the products from the AXOR and hansgrohe brands? Please visit our specialist partner portal. Our PRO website also features a comprehensive product catalogue, bathroom planning information, tips and tricks for consultation, planning and installation and much more.
hansgrohe distributes its products to its customers via wholesale distributors, specialist dealers, and retailers. This therefore means the customer has a warranty claim primarily against the direct seller, i.e. against the retailer/seller. So please contact your contractual partner within the first two years of the warranty, after that you can contact us.
We need the article number or a photo of the product so that we can check whether the water flow can be corrected in the tap. Please send us this information via our contact form.
If the shower head does not empty at all or does not empty fully after the shower, this process may occur after a few minutes or hours.
It depends on the surface tension of the water. Please therefore try the following tips:
A dirty aerator can cause low flow performance. You can find a detailed description of how to clean it here.