You can find helpful tips and answers to frequently asked questions about hansgrohe’s guarantee conditions here. Select the question you want below to view the answer.
Don’t worry. As long as the product has been installed professionally and as described in the service instruction, our voluntary manufacturer’s guarantee will remain valid. We have compiled further information on this subject in our guarantee conditions.
hansgrohe distributes its products to its customers via wholesalers, the trades, and retailers. This means the customer has a warranty claim primarily against the direct seller, i.e. the retailer/seller, but not against the manufacturer. For this reason, please contact your contractual partner during the first two years of warranty, and us after that.
Top quality is a fundamental component of the Hansgrohe corporate philosophy. That is why we offer consumers a voluntary manufacturer’s guarantee on our products. You can find the prerequisites and details of this guarantee in the Guarantee Conditions.